Henrietta Davies-Dunn What do you enjoy about working for Sova? For me Sova, as an employer stands above other third and public sector positions I’ve held because of the level of care, support and flexibility it offers its staff. I think Sova has been able to achieve this through the ethos it has created, the staff they have employed and the practices they have implemented. Sova seems to understand more than most that their staff are their greatest asset and by ensuring they are looked after, the support Sova is able to provide it’s participants is first class. How do you feel the work benefits those you work with? Sova’s caring and flexible approach runs through the veins of the charity and this is evident in the support we provide to those who need it; in the many, many forms of interventions we deliver. I currently work supporting individuals back into work which has seen me provide English support, translation services, help to gain licences, interview techniques, volunteer placements, housing help, qualifications, access back into professional fields and support to become self-employed. Sova is very understanding of the need to be flexible, they know that no one solution can fix all problems. This ability to adapt ensures our work is very effective. If you could tell people about the work you do or the impact Sova has, what would you say? At the end of each week I feel I have spent my time well. The satisfaction I feel from helping someone motivates me to work hard and within the ACE (achieving change through employment) project it is easy to stay highly motivated because the help we provide has a multitude of benefits; for instance the English support I deliver (which helps individuals to find jobs, apply for jobs, complete interviews and fulfil their job roles once employed) has the added benefits of increasing confidence, enabling participants to join community groups, engage in volunteering, helping their children with their homework, join the gym, use public transport, and gain additional qualifications…… our impact is massive! What is your proudest moment working for Sova? I am working with a Hungarian lady, she has been in the UK for 6 years and has struggled to achieve a standard of English that will allow her to re-enter her teaching profession. When I started working with ‘Paula’ she never left the house and had very little self-confidence. Six months later and Paula is studying English at her local college, working towards gaining her GCSE, she has had her teaching qualification approved by the teaching council to teach in the UK, she has started volunteering in a local charity shop and has joined a local history group to help her practice her language skills. Although ‘Paula’ still hasn’t gained the teaching job she desires, she now knows she is on the right track and her goal is attainable. Seeing the difference in ‘Paula’, regaining her drive and self-esteem is very rewarding.