Ruth Coates What do you enjoy about working for Sova? I love the people. The staff and the Volunteers are incredibly committed to supporting our Service Users and they do so with compassion and humanity. We form a strong team and I really feel that the strong values are shared by everyone in Sova; from the volunteer who gives a couple of hours a week to the back room support teams and all the way up to the Chief Operating Officer How do you feel the work benefits those you work with? I have often heard Sova referred to from Funders, Service Users and other partners as the ‘charity that will’. Meaning that if we can help we will find a way to do it- when other services have said no or felt it was just too difficult. If you could tell people about the work you do or the impact Sova has, what would you say? I manage services and so it is my job to ensure that the teams have everything they need to undertake their work safely and to a high quality and inspire them to get the best results for our Service Users. This isn’t too difficult as they are dedicated and professional as well as being genuinely caring. What is your proudest moment working for Sova? This is difficult to answer. I am proud when someone we work for achieves great things such as getting a job or securing permanent housing. I am proud when I see a Sova team member working with a Service Users and they are responding really positively. I am proud when I attend meetings and Sova is complimented by another agency - it is vicarious pride because I am not front line- but hopefully I am part of creating an environment that allows Staff, Volunteers and Service Users to thrive and achieve.